Refund policy
RETURNS POLICY.
If you have purchased a one of a kind garment from our online couture collection and you deem it not suitable. Our organisation requires an immediate email to notify www.chetcuti.com.au that the product is not suitable and you will proceed to return the garment. A representative will communicate with you about instructions on returning the garment.
When the garment is return mailed to our Atelier, the garment will be fully inspected and must be returned in the identical condition that it was sent out and delivered, The garment will be professionally inspected and if there are signs of damage, wear, or anything indicating that the garment has been worn or is not in the original condition, a refund or credit will not be issued and the garment will be returned to the purchaser at the clients cost.
Returns: You have a 5 day period from delivery receipt to return the product for a refund. Please note that the return shipping is at the expense of the customer.
Additional non-returnable items:
Custom made garments
Sale Items
To complete your return, we require a receipt or proof of purchase.
Contact info@chetcuti.com.au or contact 0418 700 623 for return policy labels and Sydney return address details.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item/s. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@chetcuti.com.au
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged and are in stock. If the product is not in stock you will be issued a store credit in which you can use to buy other product on our online store. Send us an email at info@chetcuti.com.au
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.